RCourier FAQ
Short answers to common questions about RCourier.
How do I add an AWB number to a WooCommerce order?
Open WooCommerce > Orders, type or scan the AWB into the box on the order’s row, choose the courier if asked, and press Enter. You can also do it from the order page or upload many at once from a spreadsheet.
How do I show courier tracking to my customers in WooCommerce?
The plugin adds a tracking page, a card on My Account order pages and the thank-you page, and a Track button on the orders list. Shoppers see live progress on your own site, and the shipped and delivered emails link to it.
Which Indian couriers does it track?
More than 60, national and local: Delhivery, Blue Dart, DTDC, XpressBees, Ekart, Ecom Express, India Post, Speed Post, Shadowfax, Amazon Logistics, Gati, Trackon, Professional Courier, TCI Express, Safexpress, VRL Logistics and many smaller regional couriers. The full list has every name.
What happens when a parcel is not delivered after 7 days?
Tracking stops after 7 days. The order shows “Check by hand”, the parcel is listed in the daily late-parcel email, and you can follow it up with the courier.
Do I need an account?
Yes. Tracking runs on the RCourier service, so you sign in once with an email code (no password) and connect your store.
Does it work with high-performance order storage (HPOS)?
Yes. The plugin reads and writes orders only through WooCommerce’s order API and declares HPOS compatibility.
What happens to my data if I deactivate or delete the plugin?
Deactivating puts every order whose status we changed back to what it was. Deleting the plugin keeps your tracking history unless you tick “Delete all RCourier data when the plugin is deleted” under WooCommerce > RCourier settings > Account.
Can I use another tracking plugin for what shoppers see?
Yes. If another tracking plugin is active you can choose which one shows tracking to shoppers; RCourier then stays out of shopper emails and My Account.
Does it show a credit link on my site?
It is an optional box in the setup wizard, ticked by default, and you can untick it there or turn it off any time in the shopper settings. Nothing in the plugin needs it.
Is anything sent without my say-so?
No. Nothing leaves your site until you agree in the setup wizard (the consent box must be ticked) and press Connect. Set up RCourier describes what is sent.
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