RMH Distance Master FAQ for WooCommerce delivery
Short answers to common questions about Distance Master.
Does Distance Master need an API key or account?
No. It uses OpenStreetMap Nominatim and Project OSRM, which are free and open-source. No registration, API key or subscription.
Is it free?
Yes. It is free and licensed GPLv2 or later. There is no paid version.
How is driving distance calculated?
With the OSRM routing engine on OpenStreetMap road data. This is real road distance, not a straight-line estimate.
Can I charge different shipping rates for different distances?
Yes. Add as many distance tiers as you need, each with its own fee, plus an optional base handling fee. See Shipping tiers.
What happens if a customer is outside my delivery range?
They cannot complete delivery at checkout. A popup explains why and can show a call button so they can phone you instead. You edit the message.
Can I block delivery on public holidays?
Yes. Enter the dates (YYYY-MM-DD, comma separated) as blackout dates. Delivery is disabled on those days.
Can I pause delivery immediately?
Yes. The Emergency Closure toggle turns delivery off at once and back on when you re-enable it.
Can I set different opening hours for each day?
Yes. A 7-day schedule with Open, Close and Enable per day, presets, and overnight ranges.
Can I restrict some products to local delivery only?
Yes. Tick Strict Delivery Only on the product; it then follows your manual postcode list.
Can I deliver only to a list of postcodes?
Yes. Turn on Manual Pincode Only and enter the allowed postcodes. No distance calculation is used in that mode.
Will it slow down checkout?
Only the first lookup for a postcode makes an external request. Results are cached for 30 days.
Does it work with the WooCommerce block checkout?
Classic checkout is supported. Block checkout compatibility is in development.
Is it GDPR-friendly?
Only the customer’s postcode is sent to an external geocoding service, never personal details, and results are cached locally.
What does it do with the public OSRM server in production?
It works, but the public servers have usage policies. Busy stores should consider hosting their own OSRM instance.
Does it work in my country?
Distance uses OpenStreetMap data, so it works wherever postcodes resolve in OpenStreetMap. Postcode coverage varies by country.
Does uninstalling delete my settings?
Only if you tick “Delete plugin data on uninstall” before uninstalling. Deactivating never deletes anything.
What WooCommerce version is needed?
WooCommerce 5.0 or later, with WordPress 5.6 or later and PHP 7.4 or later.
Where do I get support?
Use the plugin’s support forum on WordPress.org, or this site’s contact page.
About: RMH Distance Master for WooCommerce is a free plugin (GPLv2 or later) by Rabbit Marketing House, version 1.2.0. Related: Distance Master docs · Installation · FAQ
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